Refund policy

Policy Stance: Due to the clinical and hygienic nature of topical hair and scalp formulations, all sales are final once an order has shipped.

Damaged / Defective Transit Clause: "If your product arrives damaged in transit, leaking, or defective, please contact our concierge team at ⁠contact@dewscalp.com⁠ within 7 days of delivery with your order number and clear photographic documentation. We will promptly issue a complimentary replacement or refund."

Cancellation Window: Orders may only be canceled prior to fulfillment and dispatch notification.